Privacy Policy

Effective Date: January 29, 2026

Hyggelink Health, LLC DBA Handheld Scientific Systems ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [handheldscientific.com] (the "Site"), use our services, or interact with us. This policy complies with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents.

If you are a California resident, you have specific rights under the CCPA/CPRA. We encourage you to read this policy carefully.

Information We Collect

We collect personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). In the past 12 months, we have collected the following categories of personal information:

Identifiers. Examples: name, postal address, email address, IP address, unique device identifiers
Personal information. Examples: name, signature, address, telephone number, education, employment history, categories listed in Cal. Civ. Code § 1798.80(e)
Commercial information. Examples: products or services purchased, browsing history, order history
Internet or network activity. Examples: browsing history, search history, interactions with our Site
Geolocation data. Examples: approximate physical location from IP address
Professional or employment-related information. Examples: job title, employer (for business inquiries)
Inferences drawn from other personal information. Examples: profile reflecting preferences, behavior

We collect this information directly from you (e.g., forms, purchases), automatically (e.g., cookies, analytics), and from third parties (e.g., payment processors, advertising partners).

We do not collect the following categories of personal information:

Protected classification characteristics. Examples: age, gender (inferred from profiles or interactions)
Biometric information. Examples: fingerprints, facial recognition
Sensory data. Examples: audio, visual information (e.g., from support calls or uploads)
Non-public education information. Examples: student records

How We Use Your Information

We use personal information for:

Providing and improving our products/services (e.g., scientific handheld devices, software support).
Processing orders and payments.
Communicating with you (e.g., updates, marketing with consent).
Analytics, security, and fraud prevention.
Legal compliance.

How We Disclose Your Information

In the past 12 months, we have disclosed personal information for business purposes to:

Service providers (e.g., hosting, payment processors like Stripe, analytics like Google Analytics).
Affiliates for operational needs.
Business partners (e.g., shipping carriers like UPS).

We do not "sell" or "share" personal information as defined under CCPA/CPRA (e.g., for cross-context behavioral advertising). If this changes, we will update this policy and provide opt-out mechanisms.

Your CCPA Rights (California Residents)

If you are a California resident, you have the following rights:

Right to Know: Request details on categories/sources of personal information collected, purposes, and third parties shared with (up to twice per 12 months).
Right to Access: Request specific pieces of personal information collected about you.
Right to Delete: Request deletion of your personal information (subject to exceptions like transaction fulfillment).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: Not applicable currently, but you can submit requests via the link below.
Right to Limit Sensitive Personal Information Use: We do not use sensitive data (e.g., health, precise geolocation) for inferencing or secondary purposes.
Right to Non-Discrimination: We will not discriminate against you for exercising these rights (e.g., no denial of service or price changes).

Authorized Agents: You may use an authorized agent to submit requests. Provide written permission; we may verify directly with you.

How to Exercise Your Rights

Fill out the contact form here or submit requests to privacy@handheldscientific.com. We will verify your identity (e.g., matching provided details to our records) within 45 days (extendable by 45 days if needed). Provide sufficient details for us to identify you.

For minors under 16, parental consent is required for certain data processing.

Our Commitment to Data Security

We use reasonable administrative, technical, and physical safeguards (e.g., encryption, access controls) to protect your information. However, no system is completely secure.

Children's Privacy

Our Site is not directed to children under 16. We do not knowingly collect their personal information without verifiable parental consent.

Third-Party Links and Services

Our Site may link to third-party sites (e.g., social media). We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy. Changes will be posted here with the new effective date. Continued use after changes constitutes acceptance.

Contact Us

For questions:

Email: privacy@handheldscientific.com
Mail: Handheld Scientific Systems, 2307 N Riverside Drive, Santa Ana, CA 92706.

California residents: Find more info at oag.ca.gov/privacy/ccpa.